Beginning Tuesday, March 1, Shady Grove will begin allowing clients back into the clinic. As we have done throughout the pandemic, we will undertake this step in a measured fashion as we monitor data and trends. Accordingly, we are asking that only one person per appointment enter the clinic and that person must be masked. Payments and invoices will continue to be handled via phone or other remote means. Tech appointments, drop offs, surgeries and food and medicine pickups will remain curbside. If you have recently had COVID 19 or are experiencing symptoms consistent with COVID, we ask that you make other arrangements for your pet such as a drop off appointment Clients who wish to continue utilizing our curbside service may indicate this when they check in.
When you arrive at the clinic, please call our main number to check in. Please fill out all patient history forms found HERE prior to these appointments. When a room is ready, a team member will come to your car and accompany you and your pet straight to an exam room. All Shady Grove staff members and veterinarians will be masked, and we require anyone entering the facility to also be masked. When an exam is complete, you may return to your car and take care of your invoice.
As always, we thank you for your patience during these times. Please know that our decisions are made by clinic ownership with the heaviest considerations given to the health concerns of our staff and the best manner in which to keep our practice running as efficiently and effectively as possible. We don’t expect everyone to agree with our decisions but ask that they respect our policies and the assistants, techs and receptionists who convey them. Please convey any questions or concerns to ownership and not the staff. We practice the best medicine as a cooperative team with you our clients, and we will continue to endeavor to do so. Naturally, policies will be subject to change. Thank you all so much for all the support and the trust these last few years. We look forward to seeing you back!