Shady Grove is pleased to announce that as of July 12 clients will again be allowed to accompany their pets into the building for scheduled doctor appointments. This new policy will be a hybrid of the pre-pandemic days and our more recent curbside protocols.
When you arrive at the clinic, please call our main number to check in. When a room is ready, a team member will come to your car and accompany you and your pet straight to an exam room. We ask that only one person accompany their pet inside. All Shady Grove staff members and veterinarians will be masked, and we require anyone entering the facility to also be masked. Once an exam is complete pets and their owners will return to their vehicles and payment/check out can be carried out via the phone. We encourage anyone who doesn’t have a credit card on file to authorize this so that your transactions can be even quicker.
All prescription and food pick ups, drop off appointments, surgeries and technician appointments will continue to be serviced curbside. Please continue to fill out all patient history forms found here prior to these appointments. As well, any client can request that their doctor appointment be carried out inside while they remain curbside. We request that anyone who has a fever, or who has experienced any cough, lethargy, runny nose or other sick signs reschedule any appointments to a date when they are feeling healthy.
These protocols are subject to change depending on local and state health parameters, and we will keep you updated as necessary. The last 18 months have been trying on all involved and we appreciate all of your support, and the trust you place in us. We can’t wait to see you back inside!